COVID-19 Update
COVID-19 Update: We are running business as usual and all UK orders placed between Monday-Friday before 4:30pm (GMT) will be dispatched the same day. There may be a slight delay in delivery, due to staff availability at the couriers. Next day delivery is still available as an option, but is not guaranteed.

Returns Information

How do I return an unwanted item that I have purchased online?
We do have a 30 day moneyback guarantee, where you can return your unused product if you are not happy with it. Please get in touch with us and we will process your return

My online order was damaged in transit. How do I return it?
If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours via our online Contact Us form.

Where the damage is not noticeable until you open your parcel, after you have signed for delivery, then you must notify us within 24 hours via our online Contact Us form.

Once you have contacted us, we will arrange for the order to be returned to us.

We are unable to accept a return of goods damaged in transit unless you notify us within 2 days of receipt of your order.

My online order is faulty. How do I return it?
In the unlikely event that you receive a faulty item you may return this item to us in accordance with your statutory rights.

We will provide you with a free returns label and envelope for this faulty item alternatively it can be returned and the returns costs will be reimbursed.

Alternatively, please Contact Us and we will advise accordingly.

Upon return the item will be inspected and once deemed faulty, we will issue the appropriate form of redress (replacement / repair/ refund) which is at our discretion. Please note, we are unable to offer a refund if the item is returned after 30 days from the date of receipt.

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund and this item will be returned to you.

How do I return an unwanted large bulky item purchased online?
For the purposes of this returns policy, “large bulky item” means any item that is over 15kg,

The following applies should you wish to return a large item:

We cannot offer refunds or exchanges, unless the product is faulty or not as described.

If you would like to return the item please notify us of this return via our online Contact Us form.

Once you have contacted us, we will arrange for the order to be returned to us.

I ordered a large bulky item but it is damaged / faulty, what can I do?
Please Contact Us immediately. In order to cause the least amount of inconvenience to you, where possible, we will source replacement parts to resolve the issue as promptly as possible.

In cases where replacement parts cannot be obtained, alternative methods of resolve will be offered and arranged by our Customer Service team.

Where do I return my order?
If you need to return an item back to us, please return it to the following address:

TopsTools (Returns)
Ref: Your Order Number
Unit 2 Southlink Workshop Units
Southlink Industrial Estate
United Kingdom

This policy does not affect your statutory rights.